Mashra, with its registered address at 68-C, 21st Commercial Street, DHA Phase 2 Extension, Karachi, operates the website www.shopmashra.com. We specialize in apparel and accessories under the brand name “Mashra.”

This Shipping & Handling Policy outlines our procedures regarding the delivery of products purchased through our platform. We are committed to providing a smooth customer experience and work with reliable logistics partners to ensure timely deliveries.

Dispatch & Delivery Timeline

Most Mashra pieces are made-to-order; therefore, delivery timelines may vary depending on the product. Estimated delivery times are mentioned on the respective product pages. For further inquiries regarding delivery timelines, customers may contact us at +92-331-2777143 or contact@shopmashra.com.

Please note that timelines are indicative and subject to change due to unforeseen factors such as logistics issues, weather conditions, or political events.

Information for Delivery

To ensure timely delivery, customers must provide accurate details including name, shipping address, contact information, and any relevant landmarks. Mashra is not liable for delays or failed deliveries caused by incomplete or inaccurate information provided by the customer.

Delivery Attempts

If the first delivery attempt is unsuccessful, our logistics partner may attempt a redelivery. In certain cases, additional charges may apply for repeated attempts. Customers will be contacted via their registered email or phone number to confirm the redelivery process.

Delays in Delivery

While Mashra strives for punctual delivery, delays may occur beyond our control. We will keep customers updated regarding such delays and provide revised delivery timelines through the appropriate communication channels.

Delivery Personnel

We engage reputable delivery partners to ensure safe and secure delivery. However, Mashra is not responsible for any actions, conduct, or omissions of the delivery personnel once the package is in transit.

Tracking Information

Once an order is processed, customers will receive a unique tracking ID via email or SMS to monitor their package in real time. Tracking information may experience lags or temporary disruptions due to third-party logistics systems, which are beyond Mashra’s control.

Delivery Charges – Pakistan

We offer free nationwide delivery within Pakistan on all orders.

Delivery Charges – International

For international orders, shipping charges are calculated based on destination and package weight at checkout. Please note:

  • Customs duties, import taxes, and levies (if applicable) are the responsibility of the customer.

  • These fees are not included in the purchase price and will be collected by the relevant authorities at delivery.

Customs & Customer Responsibility

International customers are responsible for ensuring compliance with their country’s customs regulations. Any delays, charges, or penalties arising from customs clearance are solely the responsibility of the customer.

Non-Receipt of Goods

If you have not received your order within the expected delivery timeline:

  • Please contact our customer service team at +92-331-2777143 or contact@shopmashra.com within 7 working days of the expected delivery date.

  • Our team will review your case and coordinate with the courier service to resolve the matter.

  • Proof of delivery provided by our logistics partner will be considered valid in disputes regarding delivery.

Contact Us

For any queries regarding shipping, handling, or delivery, please contact:
Mashra Customer Care
📍 68-C, 21st Commercial Street, DHA Phase 2 Extension, Karachi
📞 +92-331-2777143
📧 contact@shopmashra.com
🕘 Business Hours: Everyday, 9:00 AM – 5:00 PM